the error of login in of using Google to open Wiseflow

Question

am writing to bring to your attention an issue I am experiencing with accessing Wiseflow.

 

I have encountered a difficulty in using Google to open Wiseflow; however, I can access it using Safari. Unfortunately, when I use Safari, my laptop freezes, making it impossible for me to proceed with examinations. This poses a significant challenge, and I am reaching out to seek your assistance in resolving this matter.

 

Request Id: 8d0e0715-47b5-4f50-ba3f-eb65a4fc3600

Correlation Id: 750ac01c-9925-4854-97c2-9dc8f482bb3d

Timestamp: 2023-11-13T19:25:16Z

Message: AADSTS90072: User account 'wx623@ic.ac.uk' from identity provider 'https://sts.windows.net/2b897507-ee8c-4575-830b-4f8267c3d307/' does not exist in tenant 'Menntaský' and cannot access the application 'https://wayf.wayf.dk'(WAYF - Menntaský) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

 

Answer 1

Hi @Xu, Dongchen , to resolve this issue, you will need to be added as an external user in the tenant first. You can contact the administrator of the application or your organization's IT department to request that they add your user account as an external user in the tenant. Once your account has been added, you should be able to access the application without any issues.

Please let me know if you have any questions and I can help you further.

If this answer helps you please mark "Accept Answer" so other users can reference it.

Thank you,

James