Spending limit not working for MS-AZR-0063P

Question

Hi guys,

I have activated a subscription with Offer ID "MS-AZR-0063P" (Visual Studio Enterprise subscription). It is by default with a cap of HKD 1.2k and should have a spending limit at that number. But this is definitely not working as I never removed the spending limit for this subscription but the cost exceeded quite a lot, without any of my knowledge!

When I was trying to raise a ticket to address my issue, the support system always redirected me to an automated page, which is not what I was expecting at all!

Can someone from Azure or MS to help me out?

Regards,

Marvin

Answer 1

Hi Marvin,

Please create a new billing/subscription support request using my instructions below.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP