Excessive Bill

Question

Hi all,

I recently got charged $700 for a SQL DB plan that I had set as a free tier. I remember having checked the "free tier" option:

As soon as I got an SMS alert about the charge, I deleted everything. I also opened a ticket through the portal, and an operator is handling the refund for me.

I'm worried about such situations and had previously set a budget alert:

However, the alert linked to my subscription did not show up. I'd like to know why this happened and how to prevent similar issues in the future.

Thanks, Luca

Answer 1

Free tiers often have usage limits, and if these are exceeded, standard rates apply.

There might have been a configuration error where the settings did not correctly enforce the free tier limits.

Perhaps the alert system was not properly configured to notify you before the budget threshold was crossed.

Sometimes, there's a delay in the alerting system of cloud services, which might not provide real-time notification.

You may need to contact the support team :

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request