ntoskrnl.exe(?) is causing random restarts on multiple Lenovo laptops

Question

When running BlueScreenView and pulling the MiniDump file from Windows folder, it's showing that the ntoskrnl.exe driver is causing the issue, but unable to ascertain what is causing this driver to force a restarts since that is a Windows process. This is happening over multiple corporate laptops using the model Lenovo T14s.

Dump Files: https://drive.google.com/file/d/1-03C_tkKtQPjlUbGH0UbUYbcF0mCFjf-/view?usp=sharing

Answer 1

Hello,

The process ntoskrnl.exe may contain multiple threads. Use the Process Explorer tool to view which threads are included and which stacks each thread contains:

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

In addition, use the Windows Performance Analyzer tool to analyze the reasons for the forced restart of ntoskrnl.exe:

https://learn.microsoft.com/en-us/windows-hardware/test/wpt/windows-performance-analyzer

For the dump files, it is better to open start and search for feedback and open the Feedback Hub app and file a bug report and attach dump files there:

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332