How to escalate the Severity A issue

AJ 0 Reputation points
2023-11-18T19:46:25.3466667+00:00

Has anyone found a way or a higher official email that i can reach out to. I have a standard support plan and my website gets down every now and then.

Microsoft support is not even able to root cause for last 1 month. And their service is pathetic. There are 10s of email between them and yet no solution. I don't even know what they are doing at their side.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,621 questions
0 comments No comments
{count} votes

3 answers

Sort by: Most helpful
  1. Anonymous
    2023-11-18T20:01:58.92+00:00

    Might also try here.

    https://twitter.com/MicrosoftHelps

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

    0 comments No comments

  2. Tushar Kumar 3,311 Reputation points MVP
    2023-11-18T20:15:22.6966667+00:00

    Hi AJ,

    Usually you will find an escalation email address on the bottom of every support engineer's email signature! You can try reaching out on the same to get it escalated.

    Please click "Accept as Answer" if this helps

    0 comments No comments

  3. Ian Xue (Shanghai Wicresoft Co., Ltd.) 34,271 Reputation points Microsoft Vendor
    2023-11-20T02:29:38.6733333+00:00

    Hi,

    You can call the Microsoft Global Customer Service.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Best Regards,

    Ian Xue


    If the Answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments