My new phone not recognised my back up details

SAMUEL 0 Reputation points

I have used this two years back onwards, I lost my phone in sep23 and I bought my new then install the authentication app but it not recognised my previous account id's . I tried “transferring” my Authenticator accounts and the only one I cannot generate a QR code for is the external client account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. SAMUEL 0 Reputation points

    Still I didn't get my solution. Still searching

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  2. Dave Patrick 414.5K Reputation points MVP

    You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.


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