HybridErrorWhilePollingQueue Service Unavailable 503

Question

Hi,

we migrated our agent based hybrid worker to an extension based hybrid worker for some trigger based automation jobs. It worked really well for a few months and now it cant find the service. The extension based hybrid worker shows me the error HybridErrorWhilePollingQueue and my jobs all get suspended. The Microsoft-SMA on our server shows me the following details. When i look in our azure arc the arc agent service and the extension are both connected and working. Does someone had the same issue or has a solution for this error? Thanks for the suggestions and the help.

Kind regards Justin

Error while polling the hybrid notification channel. [AccountId={}] [RunbookWorkerGroup=hwg-HRADConnector-prod-001] [MachineName=SHDADConnect] [MachineId={}] [Exception=System.AggregateException: Mindestens ein Fehler ist aufgetreten.
 [JobRuntimeData.Common.TransientFaultHandling.HttpRequestWithStatusException: Service Unavailable {"error":"service_unavailable","error_description":"Service not available because the machine is not connected to Azure. Connection status: Disconnected. Check Agent log for details.","error_codes":[503],"timestamp":"2023-11-16 13:22:03.6989578 +0100 CET m=+15.419273001","trace_id":"","correlation_id":""}
]
   bei System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   bei System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   bei System.Threading.Tasks.Task`1.get_Result()
   bei JobRuntimeData.Client.ImdsClient.GetImdsResourceUrl() in C:\__w\1\s\src\Shared\JobRuntimeData.Client\ImdsClient.cs:Zeile 222.
   bei JobRuntimeData.Client.ImdsClient.

Answer 1

Same Issue with solution

https://learn.microsoft.com/en-us/answers/questions/1434892/permission-required-to-start-azure-runbook-on-hybr