System Center data protection manager 2022 after update Rollup 2 crashes ID917

Alex_Nick 61 Reputation points
2023-11-20T16:17:52.0566667+00:00

Hello everyone, I ran into such a problem, after the update Rollup 2 for Microsoft System Center data protection manager 2022 stopped working correctly, after a minute this error appears in the console and tasks are not executed

addition 1

As I noticed, if there are no active tasks, the crash does not occur

as soon as any job starts executing, this failure 917 occurs immediately

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How can all this be fixed now?

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Hi, please help me solve this problem, thank you

@Leon Laude

@Sujay Jagadish Desai

@Ingo Dettmar

@Jose E MB Vink

@XinGuo-MSFT

@Limitless Technology

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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Azure Backup
Azure Backup
An Azure backup service that provides built-in management at scale.
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Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
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Accepted answer
  1. Amardeep Saini 655 Reputation points Microsoft Employee
    2023-11-21T08:35:41.0233333+00:00

    @Alex_Nick - I have checked the logs which you have shared with us and here is the analyzes for it.

    2C8C 1198 11/20 22:31:38.527 23 EmIntegration.cs(1800000) NORMAL DpmTimer: Setting Interval to {0}

    2C8C 2BC8 11/20 22:31:38.590 07 NotificationManager.cs(47) NORMAL Sending Mail using AuthType = WindowsAuthType

    2C8C 2BC8 11/20 22:31:40.722 07 Mailer.cs(134) NORMAL About to send mail 2

    2C8C 2BC8 11/20 22:31:40.738 07 NotificationManager.cs(87) WARNING Exception : System.Security.SecurityException: Requested registry access is not allowed.

    2C8C 2BC8 11/20 22:31:40.738 07 NotificationManager.cs(87) WARNING at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource)

    2C8C 2BC8 11/20 22:31:40.738 07 NotificationManager.cs(87) WARNING at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)

    2C8C 2BC8 11/20 22:31:40.738 07 NotificationManager.cs(87) WARNING at Microsoft.Internal.EnterpriseStorage.Dls.NotificationManager.NotificationManager.GetSmtpAuthType()

    2C8C 2BC8 11/20 22:31:40.738 07 NotificationManager.cs(87) WARNING The Zone of the assembly that failed was:

    2C8C 2BC8 11/20 22:31:40.738 07 NotificationManager.cs(87) WARNING MyComputer

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING Caught unhandled exception : System.Security.SecurityException: Requested registry access is not allowed.

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING at Microsoft.Internal.EnterpriseStorage.Dls.NotificationManager.NotificationManager.GetSmtpAuthType()

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING at Microsoft.Internal.EnterpriseStorage.Dls.NotificationManager.Mailer.Send(String to, String from, String subject, String body, String mailServerName, UInt16 port, String username, String password)

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING at Microsoft.Internal.EnterpriseStorage.Dls.NotificationManager.Mailer.Send(String to, String subject, String body)

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING at Microsoft.Internal.EnterpriseStorage.Dls.NotificationManager.NotificationSubscription.SendNotificationWorker(Object param)

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING at Microsoft.Internal.EnterpriseStorage.Dls.EngineUICommon.DpmThreadPool.Function(Object state)

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING at System.Threading.ThreadPoolWorkQueue.Dispatch()

    2C8C 2BC8 11/20 22:31:40.753 68 DpmThreadPool.cs(122) WARNING The Zone of the assembly that failed was:

    So, seems it is the permission issue with the registry on DPM server. I would request you to please go to below mentioned registry path and check if you have the required permission on it or not.

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    This should resolve the issue for you. If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.

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2 additional answers

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  1. XinGuo-MSFT 10,391 Reputation points
    2023-11-21T01:59:18.72+00:00

    Hi,

    Since it was the MSDPM service that crashed, the next step is to take a look at the corresponding DPM error log. The default location for these DPM error logs is similar to C:\Program Files\Microsoft System Center 2012\DPM\DPM\Temp\.

    The crash event is recorded at the very end of the file and shows you more details.

    Here is a same problem for your reference.

    DPM Service not running/Event ID:999


  2. Soorya R 0 Reputation points Microsoft Employee
    2023-11-21T05:18:06.2433333+00:00

    Hi Alex,

    I am Soorya from the DPM product team. Do you have a support case open/can create a support case for this issue with Microsoft?

    If not, please reach out to me at sooryar [at] microsoft [dot] com for us to get more details and help debug this issue.

    Regards,
    Soorya