Issue with Microsoft Authenticator App

Question

I uninstalled the Microsoft Authenticator app by mistake. Upon reinstallation, I am encountering an issue - I am unable to enter the generated number during the login process, and no notification pops up in the authenticator. Because of this I couldn't login to the company's portal. I am using the latest version of the authenticator. I have reinstalled the app thrice.

Could you please provide guidance on resolving this issue or any steps to troubleshoot?

Answer 1

I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

or this article

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40