I have encountered an error while doing conversation transcription "Invalid role for conversation"

Question

This is the error iam enciuntering while trying to summarize a doctor patient conversation

 Message: Job task: 'ConversationalSummarizationTask-Issue task' failed with validation error: Invalid role for conversation 'conversation1' item '1'. The supported roles are Customer, Agent for issue resolution summarization.      (InvalidRequest) Job task: 'ConversationalSummarizationTask-Resolution task' failed with validation error: Invalid role for conversation 'conversation1' item '1'. The supported roles are Customer, Agent for issue resolution summarization.
        Code: InvalidRequest
        Message: Job task: 'ConversationalSummarizationTask-Resolution task' failed with validation error: Invalid role for conversation 'conversation1' item '1'. The supported roles are Customer, Agent for issue resolution summarization.
Inner error: {
    "code": "InvalidParameterValue",
    "message": "Job task: 'ConversationalSummarizationTask-Issue task' failed with validation errors: ['Invalid Request.']Job task: 'ConversationalSummarizationTask-Resolution task' failed with validation errors: ['Invalid Request.']"
}

Answer 1

Hello @Sandeep Pradeep , Thanks for using Microsoft Q&A Platform.

The error message indicates that the role for the conversation item is invalid, and that the supported roles are Customer and Agent for issue resolution summarization. As per the documentation and the error looks like the supported roles are these so, please add these and try.

So please ensure that the conversation items are assigned with these correct roles: https://learn.microsoft.com/en-us/azure/ai-services/language-service/summarization/how-to/conversation-summarization#get-recap-and-follow-up-task-summarization

I hope this helps.

Regards,
Vasavi