I have encountered an error while doing conversation transcription "Invalid role for conversation"

Question

I have encountered an error while doing conversation transcription "Invalid role for conversation"

Sandeep Pradeep 20

This is the error iam enciuntering while trying to summarize a doctor patient conversation

 Message: Job task: 'ConversationalSummarizationTask-Issue task' failed with validation error: Invalid role for conversation 'conversation1' item '1'. The supported roles are Customer, Agent for issue resolution summarization.      (InvalidRequest) Job task: 'ConversationalSummarizationTask-Resolution task' failed with validation error: Invalid role for conversation 'conversation1' item '1'. The supported roles are Customer, Agent for issue resolution summarization.
        Code: InvalidRequest
        Message: Job task: 'ConversationalSummarizationTask-Resolution task' failed with validation error: Invalid role for conversation 'conversation1' item '1'. The supported roles are Customer, Agent for issue resolution summarization.
Inner error: {
    "code": "InvalidParameterValue",
    "message": "Job task: 'ConversationalSummarizationTask-Issue task' failed with validation errors: ['Invalid Request.']Job task: 'ConversationalSummarizationTask-Resolution task' failed with validation errors: ['Invalid Request.']"
}

VasaviLankipalle-MSFT 8,391 Reputation points

2023-11-20T23:59:21.2766667+00:00

Hello @Sandeep Pradeep , Thanks for using Microsoft Q&A Platform.

The error message indicates that the role for the conversation item is invalid, and that the supported roles are Customer and Agent for issue resolution summarization.

So please ensure that the conversation items are assigned with these correct roles: https://learn.microsoft.com/en-us/azure/ai-services/language-service/summarization/how-to/conversation-summarization#get-recap-and-follow-up-task-summarization

Please share more details on how the roles are defined on your end.
Sandeep Pradeep 20 Reputation points

2023-11-21T04:46:45.5433333+00:00
This is the code i have been using instead of customer i was using Doctor and Patient. Can't we use the correct conversation Actors instead of customer and Agent

import os from azure.core.credentials import AzureKeyCredential from azure.ai.language.conversations import ConversationAnalysisClient
Sandeep Pradeep 20 Reputation points

2023-11-21T04:49:45.5033333+00:00
Hi Thanks for your response. Given below is the code and at first i was using Doctor and Patient instead of customer and agent. can't we give the correct actors like doctor and patient instead of customer and agent?

{"text": "Yes, doctor. I’ve not been feeling well for the past few days. I’ve been having a stomach ache for a few days and feeling a bit dizzy since yesterday.", "id": "2", "role": "Agent", "participantId": "Agent_1", },

VasaviLankipalle-MSFT 8,391 Reputation points

2023-11-20T23:59:21.2766667+00:00

Hello @Sandeep Pradeep , Thanks for using Microsoft Q&A Platform.

The error message indicates that the role for the conversation item is invalid, and that the supported roles are Customer and Agent for issue resolution summarization.

So please ensure that the conversation items are assigned with these correct roles: https://learn.microsoft.com/en-us/azure/ai-services/language-service/summarization/how-to/conversation-summarization#get-recap-and-follow-up-task-summarization

Please share more details on how the roles are defined on your end.
Sandeep Pradeep 20 Reputation points

2023-11-21T04:46:45.5433333+00:00

This is the code i have been using instead of customer i was using Doctor and Patient. Can't we use the correct conversation Actors instead of customer and Agent

import os from azure.core.credentials import AzureKeyCredential from azure.ai.language.conversations import ConversationAnalysisClient
Sandeep Pradeep 20 Reputation points

2023-11-21T04:49:45.5033333+00:00

Hi Thanks for your response. Given below is the code and at first i was using Doctor and Patient instead of customer and agent. can't we give the correct actors like doctor and patient instead of customer and agent?

{"text": "Yes, doctor. I’ve not been feeling well for the past few days. I’ve been having a stomach ache for a few days and feeling a bit dizzy since yesterday.", "id": "2", "role": "Agent", "participantId": "Agent_1", },

I have encountered an error while doing conversation transcription "Invalid role for conversation"

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