Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
21,792 questions
Sync from on-premise is not supported for this tenant (event ID: 904) - Unable to configure Azure AD connect
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 84%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Georgi
10
Reputation points
Hello all,
I am trying to sync my AD with Azure AD via Azure AD connect but process if failing with error "Unable to retrieve Azure Active Directory configuration".
Event ID error: 904
ProvisioningWebServiceAdapter::ExecuteWithRetry: Action ProvisioningWebServiceAdapter::GetCompanyConfiguration, Exception: Microsoft.Online.Coexistence.ProvisionException: An error occurred. Error Code: 106. Error Description: Sync from on-premise is not supported for this tenant. Tracking ID: 14f19ff6-39c0-4aa8-a284-a1cee8081449 Server Name: . ---> System.ServiceModel.FaultException`1[Microsoft.Online.Coexistence.Schema.AdminWebServiceFault]: Sync from on-premise is not supported for this tenant.
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Givary-MSFT 32,591 Reputation points Microsoft Employee2023-11-21T15:55:02.13+00:00 @Georgi Thank you for reaching out to us, As I understand you are having issues with the synchronization service (unable to sync on-premise AD with Azure AD via Azure AD connect),
Could help me with the below details to troubleshoot the issue further
- Version of Azure AD Connect/Microsoft Entra Connect Sync
- Was this working before ? New setup or any upgrade has been performed ?
We can connect over teams to troubleshoot this further, Please send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Givary and following details in the email body:
Link to this thread/post
We can connect offline and discuss further on this.
Sign in to comment
Sign in to answer