Receiving incorrect presence results on subscription

Question

Receiving incorrect presence results on subscription

Roja Ranjith 25

I have a presence subscription setup where my endpoint gets notified when the Teams user presence changes.

I observe that at times, the Teams presence update receives incorrect status.

Let's say my Teams user is Available, my endpoint receives a set of updates with user status as 'Available' and then I receive an update for 'Away' or 'Busy' and then again it switches back to 'Available'.

I constantly keep observing such inconsistencies (even though the user is logged in to only 1 device at that time).

Requesting help for this issue.

Prasad-MSFT 5,286 Reputation points Microsoft Vendor

2023-11-21T14:49:22.21+00:00

Could you please make sure you have required permissions set such as Presence.Read or Presence.Read.All ?

The behavior could be due to multiple presence sessions because the user can be on multiple Teams clients (desktop, mobile, and web). However, you mentioned that the user is logged in to only one device at that time.

In this case, it's important to note that a presence session may time out and expire, causing the presence status to change. For example, if an application sets the presence session as Available/Available, the state would change to Available/AvailableInactive in 5 minutes with the first timeout, then Away/Away in another 5 minutes with the second timeout.
Roja Ranjith 25 Reputation points

2023-11-22T02:32:23.8733333+00:00

Yes, all the required Presence permissions (delegated) have been granted.

My observation in the mentioned issue is not in 5 min. It has all been noted in a matter of few seconds. Even though the user is Available, the status may fluctuate between Available, Away or Busy (I haven't observed a consistent pattern though).
Prasad-MSFT 5,286 Reputation points Microsoft Vendor

2023-11-22T12:54:15.7466667+00:00

Could you please provide the request id and time stamp of failure/inconsistency, so that we can investigate further? Please do share the network trace and tenant id as well.

Prasad-MSFT 5,286 Reputation points Microsoft Vendor

2023-11-21T14:49:22.21+00:00

Could you please make sure you have required permissions set such as Presence.Read or Presence.Read.All ?

The behavior could be due to multiple presence sessions because the user can be on multiple Teams clients (desktop, mobile, and web). However, you mentioned that the user is logged in to only one device at that time.

In this case, it's important to note that a presence session may time out and expire, causing the presence status to change. For example, if an application sets the presence session as Available/Available, the state would change to Available/AvailableInactive in 5 minutes with the first timeout, then Away/Away in another 5 minutes with the second timeout.
Roja Ranjith 25 Reputation points

2023-11-22T02:32:23.8733333+00:00

Yes, all the required Presence permissions (delegated) have been granted.

My observation in the mentioned issue is not in 5 min. It has all been noted in a matter of few seconds. Even though the user is Available, the status may fluctuate between Available, Away or Busy (I haven't observed a consistent pattern though).
Prasad-MSFT 5,286 Reputation points Microsoft Vendor

2023-11-22T12:54:15.7466667+00:00

Could you please provide the request id and time stamp of failure/inconsistency, so that we can investigate further? Please do share the network trace and tenant id as well.

Answer 1

Roja Ranjith 25

I have included the steps and logs (with timestamp) in the attached file.

PresenceLogs.txt

Tenant Id: 91e213e9-498d-46b9-bc35-cd0aa9390b45

Permissions provided:

Presence.Read
Presence.Read.All
Subscription.Read.All

Do let me know if you need any additional details. I am not sure how I can share the network trace with you. Requesting you to provide details on the same.

Prasad-MSFT 5,286 Reputation points Microsoft Vendor

2023-11-23T13:35:26.47+00:00

Thanks for sharing the details. Here's how you can get Network trace: https://learn.microsoft.com/en-us/azure/azure-web-pubsub/howto-troubleshoot-network-trace
Roja Ranjith 25 Reputation points

2023-11-24T07:27:30.74+00:00

Sharing the logs again along with the network trace.

PresenceTestLogs.txt

The network trace can be downloaded from https://www.file.io/WLVh/download/56coTaZvVO8z

Let me know if you need any additional details. We can also have a live debug session if that can speed up the process.

Thanks!
Prasad-MSFT 5,286 Reputation points Microsoft Vendor

2023-11-27T09:59:29.7866667+00:00

We have raised a bug for this issue. We will inform you once we get any update from engineering team. Thanks!

One more query, could you please let us know if this issue happening in Teams Classic or New Teams?
Roja Ranjith 25 Reputation points

2023-11-27T10:33:26.38+00:00

I see the issue on Teams Classic (done most of the testing on web Teams version)

Receiving incorrect presence results on subscription

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