Login failure in Microsoft Entra ID for customers: "(500208) The domain is not a valid login domain for the account type."

Question

Login failure in Microsoft Entra ID for customers: "(500208) The domain is not a valid login domain for the account type."

Milan Kovacic 10

Reproduction:

Create Microsoft Entra ID for customers tenant
Sign up for a new (customer) account
When trying to login, the following error occurs: "(500208) The domain is not a valid login domain for the account type."

Gudivada Adi Navya Sri 21,095 Reputation points Moderator

2023-11-24T15:17:42.3266667+00:00

Hi @Milan Kovacic ,

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?
Gudivada Adi Navya Sri 21,095 Reputation points Moderator

2023-11-27T02:51:51.72+00:00

Hi@Milan Kovacic

Following up to see if the below answer was helpful. And, if you have any further query do let us know. Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

1 answer

Your answer

Gudivada Adi Navya Sri 21,095 Reputation points Moderator

2023-11-24T15:17:42.3266667+00:00

Hi @Milan Kovacic ,

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?
Gudivada Adi Navya Sri 21,095 Reputation points Moderator

2023-11-27T02:51:51.72+00:00

Hi@Milan Kovacic

Following up to see if the below answer was helpful. And, if you have any further query do let us know. Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Answer 1

Hi@Milan Kovacic

Thank you for posting this in Microsoft Q&A.

I understand that you have encountered a login issue with Microsoft Entra ID for customers.

AADSTS500208 is a general error caused when the user's account doesn't match the expected account type for the given tenant.

1.Ensure that you are using the correct account to log in.

Customer accounts supports to sign in with a local or social account.

2.Confirm the application you are trying to log into.

If a customer account is trying to log in with their Microsoft Entra ID, they might receive this error because customer accounts do not have access to tenant resources.

Please refer below documents:

Default user permissions in customer tenants
Supported features in Microsoft Entra ID for customers

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya

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Login failure in Microsoft Entra ID for customers: "(500208) The domain is not a valid login domain for the account type."

1 answer

Your answer