corrupted file in office 2016 / 2019

Yannix 0 Reputation points
2023-11-21T16:53:49.85+00:00

Hello,

I have a park of about 500 computes.

Some users are complaining about network access problems.

I get error messages when opening office documents on network drives: corrupted file

Just copy the file to the desktop to modify it.

and then copy it back to the original location to make it work.

More and more users are affected, but I don't know exactly what to do.

Is there a specialist out there who can help me?

Thanks in advance

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Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Wesley Li-MSFT 4,401 Reputation points Microsoft Vendor
    2023-11-29T08:04:55.98+00:00

    Hello

    This can be a complex issue, but here are some potential solutions based on the information I found:

    Enable Caching: You can add the EnableShellDataCaching value to the Windows registry to work around this behavior. This might help if the connection to the network location is lost during the time that your Office program is opening the file.

    Disable Protected View: Some PCs seem to have trouble opening files if protected view is enabled. You can try going to File > Options > Trust Center > Trust Center Settings > Protected View and turning off the relevant items.

    Set Network Location as Trusted Location: You might also want to make the network location a Trusted Location. You can do this by going to File > Options > Trust Center > Trust Center Settings > Trusted Locations, and adding the network drive.

    Repair Corrupted Files: If the files are corrupted, you might need to repair them. There are tools available that can help with this, such as Stellar Toolkit for File Repair.

    Check User Permissions: Make sure that the users have the necessary permissions to access and modify the files on the network drives.

    Remember to always back up your data before making any major changes to your system. This can help prevent data loss in case something goes wrong during the process.

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