Windows 11 touchscreen getting disabled after logging

Question

Dear Sirs,

I bought 14" touchscreen monitor that I connect by HDMI and USB-C to my Windows 11 Professional laptop.

I see touchscreen working as I can move pointer before I log into my Laptop account.
Right after I put Password to login then touch is getting disabled.

I have tried many things. What could it be that right after Windows 11 logs-in then touch screen gets diabled?
How to fix it?

Regards,
Chris

Answer 1

Hello

This could be due to a variety of reasons, such as driver issues, system settings, or software conflicts. Here are a few steps you could try to resolve this issue:

Enable the Touchscreen in Device Manager:

Open the Start menu.

Type Device Manager in the Start menu’s search bar.

Select Device Manager.

Expand the Human Interface Devices list.

Select the first HID-compliant touch screen item.

Select Action from the menu at the top.

Select Enable device.

Now select the second HID-compliant touch screen item from the list and repeat the last two steps (Action > Enable device).

Update the Touchscreen Driver:

Right-click each HID-compliant touch screen in Device Manager and select Update Driver.

Run the Hardware and Devices Troubleshooter:

Right-click Start and select Run.

To open Command Prompt, type cmd in the text and click OK.

Then input the following command and hit Enter: msdt.exe -id DeviceDiagnostic

Restart Windows 11: A quick restart can fix a lot of problems.