Windows 11 touchscreen getting disabled after logging

K B-S 0 Reputation points
2023-11-22T08:09:08.6133333+00:00

Dear Sirs,

I bought 14" touchscreen monitor that I connect by HDMI and USB-C to my Windows 11 Professional laptop.

I see touchscreen working as I can move pointer before I log into my Laptop account.
Right after I put Password to login then touch is getting disabled.

I have tried many things. What could it be that right after Windows 11 logs-in then touch screen gets diabled?
How to fix it?

Regards,
Chris

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Wesley Li-MSFT 4,401 Reputation points Microsoft Vendor
    2023-12-14T07:43:22.4733333+00:00

    Hello

    This could be due to a variety of reasons, such as driver issues, system settings, or software conflicts. Here are a few steps you could try to resolve this issue:

    Enable the Touchscreen in Device Manager:

    Open the Start menu.

    Type Device Manager in the Start menu’s search bar.

    Select Device Manager.

    Expand the Human Interface Devices list.

    Select the first HID-compliant touch screen item.

    Select Action from the menu at the top.

    Select Enable device.

    Now select the second HID-compliant touch screen item from the list and repeat the last two steps (Action > Enable device).

    Update the Touchscreen Driver:

    Right-click each HID-compliant touch screen in Device Manager and select Update Driver.

    Run the Hardware and Devices Troubleshooter:

    Right-click Start and select Run.

    To open Command Prompt, type cmd in the text and click OK.

    Then input the following command and hit Enter: msdt.exe -id DeviceDiagnostic

    Restart Windows 11: A quick restart can fix a lot of problems.

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