mobile not updated if successfactors field do not exist

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I synchronize "mobile" using the Successfactors to ActiveDirectory User provisionning.

when the mobile exist on SFSF side, update works fine but when the mobile do not exist on SFSF side, the interface do not update the mobile on AD (and the previous number is not deleted).

I use :

$.phoneNav.results[?(@.phoneType == '905')].customString2

Mapping :

  • default value mapping : I try to put space or dummy value, but not updated to AD
  • Mapping type : set on Always
  • I try also to put mobile as mandatory for the synchronization, same issue.

If someone have an idea ?

best regardsn

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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