Can we play the prompt to customer and record all conversations between customer, bot and agent at the same time in MS Teams?

Question

Can we play the prompt to customer and record all conversations between customer, bot and agent at the same time in MS Teams?

Bijay Kushawaha 0

When customer makes a call to Teams phone number, we want the call to be answered by MS teams Bot and play the prompt to customer. Secondly, we want to make invite to some MS Teams participant. At the same time, we want to record all the audio between customer, bot and participant.

As per MS documentation, play prompt API works with service hosted media bot only(like IVR Bot), not with Application hosted media(like Teams Recording Bot) which does the real time audio streams recording.

In my use case, I need both Play prompt APIs (Service hosted Media) and Teams Recording Bot to record the conversation in real time (Application hosted media).

Can anyone please suggest me a solution for this? Any help or feedback would be appreciated.

Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff

2023-11-27T05:27:53.5433333+00:00

Thanks for visiting our forum. Microsoft Teams tag is mainly focused on the general issue of Microsoft Teams application troubleshooting. Based on your description, this problem, which we do not support. Thanks for your understanding and patience!

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Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff

2023-11-27T05:27:53.5433333+00:00

Thanks for visiting our forum. Microsoft Teams tag is mainly focused on the general issue of Microsoft Teams application troubleshooting. Based on your description, this problem, which we do not support. Thanks for your understanding and patience!

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Can we play the prompt to customer and record all conversations between customer, bot and agent at the same time in MS Teams?

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