my authenticator app is also requesting authentication from another authenticator app

Samuel Ndukuiyu 0 Reputation points
2023-11-24T09:37:30.9966667+00:00

once i try accessing my microsoft account i am prompted to input the number shown on the screen on my authenticator app, once i download the authenticator app and try signing in, am also then told to authenticate on microsoft authenticator hence thrown into a cycle

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. JimmySalian-2011 42,066 Reputation points
    2023-11-24T10:04:06.1033333+00:00

    Hi Samuel,

    If this is personal account then the MFA will require a reset so you can reconfigure the MFA on the app, if this is company managed you will have to request the Admin to reset the MFA for your account.

    If personal you can call up supoprt desk on these numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    JS

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