my authenticator app is also requesting authentication from another authenticator app

Question

once i try accessing my microsoft account i am prompted to input the number shown on the screen on my authenticator app, once i download the authenticator app and try signing in, am also then told to authenticate on microsoft authenticator hence thrown into a cycle

Answer 1

Hi Samuel,

If this is personal account then the MFA will require a reset so you can reconfigure the MFA on the app, if this is company managed you will have to request the Admin to reset the MFA for your account.

If personal you can call up supoprt desk on these numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

JS

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