Update Rollup 2 for System Center 2022 Orchestrator - Application Crashes

Maurice 0 Reputation points
2023-11-24T14:17:50.5266667+00:00

We installed the update rollup 2 on our orchestrator 2022 test environment yesterday. I now notice some serious issues with this update. If I open the Deployment Manger and click on the 'view' menu item. The application crashes. log below.

Faulting application name: DeploymentManager.exe, version: 10.22.9.2, time stamp: 0x654a312a
Faulting module name: KERNELBASE.dll, version: 10.0.17763.4974, time stamp: 0x909c5ed9
Exception code: 0xc000041d
Fault offset: 0x00000000000349b9
Faulting process id: 0x13f8
Faulting application start time: 0x01da1edd8deb9fe4
Faulting application path: C:\Program Files\Microsoft System Center\Orchestrator\Management Server\Deployment Manager\DeploymentManager.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 9b53a211-90fd-400c-939e-89a61d7ddfa1
Faulting package full name: 
Faulting package-relative application ID: 

If we try and use any integration pack (Active Directory,REST,Configuration Manager,Operations Manager) in the runbook designer; the application crashed. i've downgraded the designer to UR1 and everything works again. This is mentioned as a limition in your Update Article. This is a serious bug, especially as it happens with integration packs supplied by microsoft itself.

Faulting application name: RunbookDesigner.exe, version: 10.22.9.2, time stamp: 0x654a3152
Faulting module name: ucrtbase.dll, version: 10.0.17763.1490, time stamp: 0x48ac8393
Exception code: 0xc0000409
Fault offset: 0x000000000006e77e
Faulting process id: 0xe10
Faulting application start time: 0x01da1edb3ce26744
Faulting application path: C:\Program Files\Microsoft System Center\Orchestrator\Runbook Designer\RunbookDesigner.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 3ff8c602-60d3-4d3d-b6ff-428d04c87527
Faulting package full name: 
Faulting package-relative application ID: 2

Could you please report these issues ASAP to the product team! When can we expect a hotfix or somehting to address the quality of this update? Should I uninstall the entire UR2 ? Is this safe with the changes i probably made to the DB? There is no way I can deploy this in production anytime soon.

System Center Orchestrator
System Center Orchestrator
A family of System Center products that provide an automation platform for orchestrating and integrating both Microsoft and non-Microsoft IT tools.
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Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
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  1. XinGuo-MSFT 15,941 Reputation points
    2023-11-27T02:33:27.9066667+00:00

    Dear customer,

    Thank you for your feedback, I totally understand your concern. and we're very sorry for any inconvenience that may cause.

    Based on the release notes for System Center Orchestrator 2022 UR2, there is a known issue where the Runbook Designer crashes with some integration packs when updating existing runbooks or creating new ones. The workaround provided is to uninstall the UR2 patch for Runbook Designer only.

    If you have made changes to the database, it is recommended to take a backup before uninstalling the patch.

    we will also report this issue and hopefully receive an answer as soon as possible.

    If your case is quite urgent, we recommend you open a case in Microsoft CSS support.

    Support options for business users

    https://support.microsoft.com/en-us/gp/support-options-for-business?wa=wsignin1.0

    Thanks for your understanding.

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