Getting the below login error everytime when i try to launch the MS entra id

Question

While launching MS entra i get the below error

{
  "sessionId": "cce8dfe69ca34bd389e6444b5e04365d",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: c990ce65-e7b2-4a6a-9adc-585cc86a1c02 Correlation ID: 5af6ecb9-3c62-4891-b1ee-903d98d593eb Timestamp: 2023-11-26 08:23:39Z",
      "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
      "scopes": [
        "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"
      ]
    }
  ]
}

On trying to signin again , i get the below error:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

How can this issue be resolved ?

Answer 1

Hi,

The first steps is to clear the cache and cookies from the browser or you can try Incognito mode browser and try to login into the Tenant. Make sure you are login into portal.azure.com and try with the incognito mode.

Hope this helps.

JS

==

Please Accept the answer if the information helped you. This will help us and others in the community as well.