PC cannot open outlook, get message that path specified is not correct

george honnold 20 Reputation points
2023-11-26T17:00:42.7133333+00:00

My recent use of Outlook has been successful until yesterday afternoon, when Outlook could not be opened. The message is that the path specified for the file C:\Users\george\Documents\outlook\Files\ghhonnold@comcast.net.pst is not valid.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. SokiGuo-MSFT 25,741 Reputation points Microsoft Vendor
    2023-11-27T01:32:38.65+00:00

    Hi @george honnold

    Welcome to our forum!

    Is the error message you getting like this?

    User's image

    The PST file that Outlook is trying to access appears to be missing, corrupted, or with an invalid path, which could be due to various reasons such as accidental deletion, disk failure, or improper configuration.

    Please check that the default path can find the data file and fix it if needed.

    Go to Start > Control Panel > Mail > Data files > Click on Add > Give a name to the data file and click on Ok > Choose the data file which you have created > Click on Set as default. Start Outlook and check if it helps. Then remove the old .pst after creating the new.

    User's image

    Hope this helps!


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