My authenticator app is not working after setting up new phone

2023-11-27T06:28:37.9866667+00:00

Hi, I am not able to sign in to my accounts because the authenticator app is not receiving notification from my devices to input the verification numbers. This may be because I set up a new phone recently, but I am stuck in a loop where I have to sign into my authenticator app with a verification number from the authenticator app itself. I am not sure where to find the QR code that could help me set up my account again.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vahid Ghafarpour 20,480 Reputation points
    2023-12-10T22:08:07.6033333+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    I hope this video can help you:

    https://www.youtube.com/watch?v=dRHoId0-8qA

    or this article

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Without a backup to restore, the only option is to work with each service provider's account recovery methods. The Microsoft Authenticator is nothing more than a code generator. The MFA is turned on or off at the service provider's end.

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

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