Issues with sharing video with sound

Maria Ortega 0 Reputation points

I have been forced to use the online version of Teams because whenever I use either of the versions available for downloading, people can't hear my video and even if I join many times, the problem. persists. I have checked everything that they ask you to in order to share with sound successfully but nothing has worked! This doesn't happen always but it happens very often which is very frustrating.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Aditya Tripathi 75 Reputation points

    Hi Maria,

    You can try to share the screen/video, make sure to enable the option "Include Computer sound". If that option is not enabled while screensharing then recipients will not be able to hear the sound of the video. If you have enabled the same and still users are not able to hear the Audio from the video, make sure to restart and try again else create a support ticket with MS.

    If you find the answer helpful, please mark it helpful.

  2. LiweiTian-MSFT 16,845 Reputation points Microsoft Vendor

    Hi @Maria Ortega

    You can include audio from your device while you're sharing content in a meeting. To share sound from your computer, select Share content in your controls meeting and then Include computer sound.

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    When you share, all audio from your computer, including notifications, will be included in the meeting. Please note: Teams and your computer need to be set to the same speaker. Adjust your computer’s audio output in your system settings, and your Teams audio output in your device settings in Teams.

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