Issue on Microsoft Authenticator

Junior Aguiar 5 Reputation points
2023-11-27T15:45:53.14+00:00

This app is basicaly a trash. So many times I've tried to log in, but I can't cause after put my mail and password it requires that I insert a number in the app. But how???? If I'm trying to log in into the app how can I put the number in the app?? It is annoying me. Can you resolve this, please?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Claudia Dos Santos Haz (CONCENTRIX CORPORATION) 935 Reputation points Microsoft Vendor
    2023-11-28T15:53:24.6933333+00:00

    Hi @Junior Aguiar ,

    In this MS article you will find several ways to try to recover your authenticator.

    https://support.microsoft.com/pt-br/account-billing/solucionar-problemas-usando-o-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

    If this is not possible, go to https://aka.ms/mfasetupto check your verification methods.

    Or better yet, when you get to the second window, there is an option: NOW I CANNOT USE MY MICROSOFT AUTHENTICATOR APPLICATION. In this option you can register a new phone number and Microsoft will call you to confirm your details.

    Best regards,

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