Urgent Solution to fix this error message (AADSTS90072)

Hikaru 45 Reputation points

Hi there, I keep getting the error message below and unable to log into the Team meeting (both desktop and browser versions). Can you advise me on how to fix this issue for good? I'm a Macbook user, and I have tried both Chome and Safari, and the problem persists. Thank you!

AADSTS90072: User account 'hikaru@hikaruvongdesign.com' from identity provider 'live.com' does not exist in tenant 'MSQ Partners' and cannot access the application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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Accepted answer
  1. JimmySalian-2011 42,066 Reputation points


    Can you try incognito mode or private mode in the browser to start with, clear cache and cookies and retry.

    If this does not help you will need to contact the supplier or the Azure Tenant admin to provide access to the tenant so you can access it.

    Hope this helps.



    Please Accept the answer if the information helped you. This will help us and others in the community as well.

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