Which admin role should be added or provided to a user/admin account which would be used to provide admin privilege's while doing admin tasks on Autopilot and Entra ID joined devices on remote session by Helpdesk admin?

Vinod Survase 4,726 Reputation points
2023-11-29T17:32:58.6433333+00:00

Which admin role should be added or provided to a user/admin account which would be used to provide admin privilege's while doing admin tasks on Autopilot and Entra ID joined devices on remote session by Helpdesk admin?

For Example:

User needs to install the app but he/she does not have admin on device and they reached out to helpdesk to get it done and Helpdesk is going to install the app with the admin privilege's with admin account on devices.

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Accepted answer
  1. ZhoumingDuan-MSFT 10,975 Reputation points Microsoft Vendor
    2023-11-30T02:32:56.1733333+00:00

    @Vinod Survase, Thanks for posting in Q&A.

    From your description, I know that you want to know which admin role should be added to a user/admin account which would be used to provide admin privilege's while doing admin tasks on Autopilot devices on remote session by Helpdesk admin.

    Based on my research, you can assign the Helpdesk admin role to the user/admin account. This role is designed to provide limited administrative access to helpdesk personnel who need to perform basic administrative tasks such as resetting passwords, managing service requests, and monitoring service health.

    https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide

    Hope this can be helpful.

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    1 person found this answer helpful.

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