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Email Check : Cannot connect to Email: [CLOSED] IMAP connection broken (server response)

Muhammad Farid Rahmatulloh 0 Reputation points
2023-11-30T04:15:20.88+00:00

Hello everyone,

I tried to connect my Apps email to exchange online, but got error : Email Check : Cannot connect to Email: [CLOSED] IMAP connection broken (server response).

How to solve this issue?
I checked on email account, IMAP is already enabled.

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Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

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  1. Jarvis Sun-MSFT 10,241 Reputation points Microsoft External Staff
    2023-11-30T07:51:38.13+00:00

    Hi @Muhammad Farid Rahmatulloh ,

    Welcome to our Q&A forum!

    Regarding the error message "Cannot connect to the email server: [CLOSED] IMAP connection broken (server response)" can be caused by several issues. Here are some possible solutions:

    1. Check and confirm whether IMAP is enabled and the port is correct (usually 993) and try the security as SSL over TLS.
    2. Try temporarily turning off firewall and anti-virus programs to check whether there is any difference.
    3. Change your password so it no longer contains any Unicode characters.

    Hope the above steps can help you and feel free to let us know any updates.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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