Windows 10
A Microsoft operating system that runs on personal computers and tablets.
12,075 questions
How to fix a KVM license issue when the license should be coming from Azure E5 license
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John Francis
0
Reputation points
We are seeing some Surfaces that are coming from Dell that are being reimaged with Windows 10. They are not getting license from Azure E5 and are showing as it has gotten a digital license. After adding it to Intune, and while users are working, they are being prompted for license. What could be wrong. There was an earlier KVM license server but that was shut down. Should it not get the licenses from E5 and not to try and get it from KVM server? Is there any group policy that would have been put in place or any registry settings that I could check to see that it would have gotten from the registry and not applying the E5.
Any help would be appreciated and I am in dire need of an answer by this weekend. Please, assist
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Prrudram-MSFT 28,156 Reputation points2023-12-01T11:08:02.0466667+00:00 Thank you for reaching out to the Microsoft Q&A platform.
It seems that the issue is related to the licensing of the Windows 10 operating system on the Surfaces that are being reimaged. It is possible that the Surfaces are not properly configured to receive licenses from Azure E5, or that there is a conflict with a previous KVM license server that was shut down.
One thing to check is whether the Surfaces are properly enrolled in Intune and configured to receive licenses from Azure E5. You can check the device configuration policies in Intune to ensure that the Surfaces are properly configured to receive licenses.
It may also be worth checking the Windows activation status on the Surfaces to see if they are properly activated with a digital license. You can do this by going to Settings > Update & Security > Activation on the Surfaces. If the Surfaces are not properly activated, you may need to troubleshoot the activation issue separately.
Additionally, it may be worth checking whether there are any group policies or registry settings that could be causing the issue. You can use the Group Policy Management Console or the Registry Editor to check for any policies or settings that could be affecting the licensing of the Surfaces.
If the issue persists, it may be necessary to involve Microsoft support or Dell support to troubleshoot the issue further. They may be able to provide more insight into any licensing issues or conflicts that could be causing the issue.
Hope this helps!
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