Azure AI Speech
An Azure service that integrates speech processing into apps and services.
Azure Speech service websocket disconnecting abrupl
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vignesh tr
0
Reputation points
Hello Team,
We are using conversationTranslator in our application for Azure real time speech transactions. We are suddenly facing issue with the continuous translation where the websocket used in translation microsoft library is getting disconnected abruptly with code 1006. It was working fine until last month.
Could you please assist me in diagnosing the potential cause of this issue?
Thank you for your assistance.
Best regards,
Azure AI Speech
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YutongTie-9091 54,016 Reputation points Moderator2023-12-01T02:04:22.4466667+00:00 Thanks for reaching out to us, the error code 1006 indicates that the WebSocket connection was closed abnormally. There are several potential causes for this issue, including network connectivity problems, server-side issues, or problems with the client application.
To diagnose the potential cause of this issue, you can try the following steps:
- Check the network connectivity: Ensure that the client application has a stable network connection and that there are no network issues that could be causing the WebSocket connection to drop.
- Check the server-side logs: Check the server-side logs to see if there are any errors or issues that could be causing the WebSocket connection to drop. You can also check the Azure Speech Service status page to see if there are any known issues or outages.
- Check the client-side logs: Check the client-side logs to see if there are any errors or issues that could be causing the WebSocket connection to drop. You can also try increasing the logging level to get more detailed information about the issue.
- Update the client library: Ensure that you are using the latest version of the Microsoft translation library and that there are no known issues or bugs that could be causing the WebSocket connection to drop.
Could you please check above items and let me know how it works?
Regards,
Yutong
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vignesh tr 0 Reputation points
2023-12-01T03:58:14.54+00:00 Thank you so much for your kind reply. Could you please let me know how to increase the logging level since this is happening inside translator library package. Also May I understand what is the idle timeout value for the websocket connection to drop? This is happening only when I doesn't speak for a min or sometime. If I speak continuously this works though. Is there any way to increase the websocket timeout value?
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