Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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I just added a room to the tenant and when anybody adds it to their Outlook clien it says "Could not be updated"
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Jim
306
Reputation points
What the subject line says. How do I make this go away? For everybody.
{count} votes
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SokiGuo-MSFT 31,461 Reputation points Microsoft External Staff2023-12-01T05:23:08.5933333+00:00 Hi @Jim
Welcome to our forum!
For better research, please provide more information about this case:
What is your account type (POP/IMAP/Exchange)?
What is your client version? Make sure to update to the latest version.
How did you add a room and add it to the Outlook client? Can you provide more detailed steps or screenshots? Please be careful to hide your personal information.
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Jim 306 Reputation points
2023-12-01T13:05:23.91+00:00 365 Small Business, so Exchange. Clients are all current. I added the room via the admin center, same as other rooms previously. I have done this several times in the past, just not for a year or so. It was simple thing and never a problem. I cannot see anything different about this then the others which work, so I guess the question is, what's changed?
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SokiGuo-MSFT 31,461 Reputation points Microsoft External Staff
2023-12-05T01:49:00.39+00:00 Hi @Jim
Thanks for your reply!
I followed the steps in this official document to add room and apply it to the meeting and didn't reproduce your issue. To narrow down the question, try the following information:
Can you try checking Outlook web to narrow down the problem?
Is the problem only happening to a specific user?
Please try following the steps in the document to re-add and apply to meeting invitations to check if there is the same issue.
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SokiGuo-MSFT 31,461 Reputation points Microsoft External Staff
2023-12-08T06:54:58.9066667+00:00 Hi @Jim
Is there any update on this case?
Please feel free to drop us a note if there is any update.
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Jim 306 Reputation points
2023-12-08T12:50:31.8233333+00:00 Well, I had to add everybody as a delegate for them to use the room. Just didn't seem right though.
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Jim 306 Reputation points
2023-12-08T13:02:45.7233333+00:00 I went back and followed the instructions mentioned above and had the same results, "could not be updated". To be clear, I can add the room to a meeting, but I can't see the rooms calendar separately. Unless I make everybody a delegate they can't see what times the room is available..
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SokiGuo-MSFT 31,461 Reputation points Microsoft External Staff
2023-12-11T02:21:46.6333333+00:00 Hi @Jim
According to my search, the reasons and solutions for the error of not being able to update when opening a meeting room calendar in Outlook are provided in this post, you can refer to:
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Jim 306 Reputation points
2023-12-11T13:05:36.1266667+00:00 From that article:
"To resolve this problem, use SMTP matching to link the room mailbox in Exchange Online with an on-premises account. For more information about how to do this, see How to use SMTP matching to match on-premises user accounts to Microsoft 365 user accounts for directory synchronization."
Is this something new? Why have I never done this before and all the rooms I have added previously do not have this problem?
Is there any reason I should not just add all users as delegates which is also something I have not had to do before but does work?
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SokiGuo-MSFT 31,461 Reputation points Microsoft External Staff
2023-12-13T06:56:25.4166667+00:00 Hi
This article seems to be fixed from an Exchange perspective. Based on a series of tests I've done, you don't need to be added as a delegate to view the room calendar directly. Do all users need to be added as delegates to view?
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SokiGuo-MSFT 31,461 Reputation points Microsoft External Staff
2023-12-18T08:15:59.85+00:00 Hi @Jim
I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.
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