Upgrade setup not syncing and user data

Steven Mroz 20 Reputation points
2023-12-02T14:59:32.1333333+00:00

I recently installed the updated Azure AD connect, by exporting my older now unsupported version to the new supported version. The install came and setup came back without error and seemed to work. However, when I go online, to office.com it still shows that no sync has occurred.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. James Hamil 23,061 Reputation points Microsoft Employee
    2023-12-04T23:25:25.2666667+00:00

    Hi @Steven Mroz , assuming that you have upgraded to the latest version of Azure AD Connect and there are no errors or warnings in the Azure AD Connect Health dashboard, here are a few things you can try:

    1. Check the sync status in the Azure AD Connect Synchronization Service Manager. You can open the Synchronization Service Manager by searching for "Synchronization Service" on your server. Once you have opened the Synchronization Service Manager, go to the Operations tab and check the status of the latest sync cycle. If there are any errors or warnings, you can troubleshoot them from there.
    2. Check the event logs on your server for any errors related to Azure AD Connect. You can open the Event Viewer by searching for "Event Viewer" on your server. Once you have opened the Event Viewer, go to Windows Logs > Application and look for any errors related to Azure AD Connect.
    3. Check the sync status in the Azure portal. You can go to the Azure portal and navigate to Azure Active Directory > Azure AD Connect. From there, you can check the status of the latest sync cycle and see if there are any errors or warnings.

    Please let me know if you have any questions and I can help you further.

    If this answer helps you please mark "Accept Answer" so other users can reference it.

    Thank you,

    James

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