Azure account is disabled

Rob Jeffrey 0 Reputation points
2023-12-03T19:45:12.1066667+00:00

It has been a couple of years since I last logged into my Azure account. There was never anything useful in it, but I now wish to set up an App Service, Blob storage etc.

When trying to manage ANYTHING, I get blocked by errors. The most useful one being -

Your Azure account is disabled

We’ve identified suspicious activity in your account. To protect your account, we’ve disabled it. Please contact Azure Support to resolve the issue.

I've tried going through the chatbots and online forms, but nothing assists with this issue.

Any help would be amazing!

Thanks in advance,

Rob

P.S. Not even any of the tags are appropriate!

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Anonymous
    2023-12-03T19:51:56.08+00:00

    If you are the admin of the account, you will need to reach out to Microsoft support to get your problem resolved. You can reach either the global support phone numbers or the Azure / 365 Data Protection team: (866-807-5850)

    --please don't forget to close up the thread here by marking answer if the reply is helpful--


  2. Sandeep G-MSFT 16,691 Reputation points Microsoft Employee
    2023-12-04T05:15:44.7066667+00:00

    @Rob Jeffrey

    If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

     

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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