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ThomasTaglicht-4771 asked ThomasTaglicht-4771 answered

Error downloading some updates 0x80004002

Hi,
I get this recurring error in Windows Update since weeks. I tried every imaginable proposed solutions I found including restore health using DISM, SFC, Bits and other services check, different DLLs registered and checked and so one, but excluding Windows 10 re-installation or refresh. I do not want to have to reinstall my apps and programs. Other updates install OK. It's only stuck on these 3 (see picture). I can live without updating those 3. How can I stop windows to wanting to update those 3 items? PS: I also downloaded the packages directly from Microsoft Update but there is no executable within the CAB files. I also could not find anything in Device Manager that accepted to be updated by those packages.
Thanks for any NEW idea.
PS: in-between, I updated from v. 2004 to 20H2. Problem still the same.

![36205-up1.jpg][1] ![36236-up2.jpg][2] [1]: /answers/storage/attachments/36205-up1.jpg [2]: /answers/storage/attachments/36236-up2.jpg

windows-10-general
up1.jpg (35.1 KiB)
up2.jpg (36.2 KiB)
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DaleKudusi-MSFT avatar image
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DaleKudusi-MSFT answered

Hi,
You could try these methods:
Run the update Troublrshooter
Go the Settings>Update & Security>Troubleshoot.

Also please refer to this article to temporarily prevent a driver update:
https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window

Best regards.

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ThomasTaglicht-4771 answered

Hi DaleKudusi-MSFT,
The troubleshooter(s) (as most of the time), did not found any problem. Did it at first, long time ago, and 2-3 times since then.
Using the downloaded troubleshooter in your link above, allowed to hide those 3 updates but that isn't a fix.
Now another update (KB4580419) rises the same error 0x80004002 after presumably have downloaded 10%. (see screenshot).
But this one, I can install manually from Microsoft Update Catalog site. I wish not to have to do this for the future...
Thanks for any new idea.
36821-capture.jpg36620-capture1.jpg



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capture1.jpg (35.6 KiB)
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DaleKudusi-MSFT avatar image
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DaleKudusi-MSFT answered

Hi,
I’m glad manual installation worked.
Have you try restarting the Windows update services and clear the update download files?

You could try performing these following steps if this issue happens again:
Open an elevated command prompt and run the following command:
net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc

Also, you could perform a in-place upgrade to repair Windows 10 which keeps all apps, programs and personal data, as an in-place upgrade repair uses the same basic mechanism as when you upgrade.

Please refer to this link for more detailed instruction and notes:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information

Best regards.

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ThomasTaglicht-4771 avatar image
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ThomasTaglicht-4771 answered DaleKudusi-MSFT commented

Hi thanks again. Yes I did all that as mentioned in the first post. The manual install was only for that mentioned KBxx not the 3 driver packages that were hidden.
Unfortunately, an in-place upgrade is not possible because of these 2 given reasons:
1. you try to install windows in an non standard location (mine is c:\windows) very uncommon indeed
2. you try to install an older version. (my Windows is 20H2 and I just downloaded a fresh 20H2 ISO image for the install)

So I cannot do that in-place upgrade because of 2 nonsense reasons.

Thanks anyway.



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Hi,
Please check the version of driver update and the installed ones to see if the higher versions of these drivers have already been installed.
Try obtaining these drivers from the driver providers’ official sits.
https://driverslogi.com/
https://www.samsung.com/us/support/downloads/
Better perform a reboot in case there’s a pending restart stopping the installation, then install then in Clean Boot, please remove the external devices attached to your machine before applying the installation.

Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information

Best regards.


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ThomasTaglicht-4771 avatar image
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ThomasTaglicht-4771 answered DaleKudusi-MSFT commented

Hi, Thanks.

I managed to install 2 of the Samsung drivers (USB) and the Logitech driver by downloading them from MS upd. cat. I could do that because I used Device Manager and asked to update those devices (hidden & unbidden) that I thought may be linked to the downloaded drivers.
There was one left for which I could not find anything in Device Manager related to a Samsung Modem. I used pnputil to install all *.inf_s contained in the package.

The driver installation problem is now fixed (temporarily).

But Windows update still throws error 0x80004002 for the next update; a KB related to .net after showinf 10% then 30% download progress...
I sure can download and install it by hand but now I have to concentrate on fixing windows update generally.

I did not well understood your comments about in-place upgrade of windows and how to get past the 2 nonsense reasons why it do not accept it. (reboot done, same result)


Best regards.

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Hi,
Sorry, maybe there’s some confusion
The system location does not affect the upgrade process, c: is the common installation location.
The error 0x80004002 indicates “No such interface supported”.
Repair in-place upgrade basically is reinstalling the system to repair damaged system file to ensure the installation of the next update, you could install 20H2 if you’re already 20H2.
You could follow the detailed steps and notes here:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information

Best regards.

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ThomasTaglicht-4771 avatar image
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ThomasTaglicht-4771 answered

Thanks, but as said, upgrade isn't proposed (greyed out), only clean install (when using a fresh 20H2 image and running setup.exe.
Reasons:
1. you try to install windows in an non standard location (mine is c:\windows) very uncommon indeed (sarcastic)
2. you try to install an older version. (my Windows is 20H2 and I just downloaded a fresh 20H2 ISO image for the install)

If using the image creation tool, then it states that it does not support this version (enterprise).

I'm stuck at this point...



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