I've got a device in Azure AD's Devices that says it can't be deleted because it's an Autopilot device, but it's not listed in Autopilot or Intune

Question

I've got a device in Azure AD's Devices that says it can't be deleted because it's an Autopilot device, but it's not listed in Autopilot or Intune

Ted Henderson 0

This is a laptop which was an Autopilot device, and was enrolled in Intune previously. It's now been deleted from at least Intune and Autopilot, not showing up in the Enroll Devices | Windows Enrollment list nor the Devices | All Devices list, but it is listed in Entra/Azure AD's devices section and there it's colored Purple, says that it's an Autopilot device, and won't allow me to delete in. The device has since been physically disposed of so I haven't got access to it anymore. In Azure AD it says that it's got an owner, MDM says Microsoft Intune, it says it's not compliant, and the last activity as 6/27/23. Anything I can do about this? The last successful sync in Autopilot says it was earlier today.

Carlos Solís Salazar 18,191 Reputation points MVP Moderator

2023-12-05T12:59:53.6533333+00:00
To provide you with a more detailed and specific response regarding the issue with the device in Azure AD that cannot be deleted, I would need the following information:

Device Details in Azure AD:

Could you provide the Device ID of the device that appears in Azure AD?

Does the device display any specific error message when you attempt to delete it in Azure AD?

Enrollment History and Current Status in Intune and Autopilot:

Do you remember if the device was manually unenrolled from Intune and Autopilot, or was it done automatically by some policy?

When and how was the device unenrollment process from Intune and Autopilot conducted?

Synchronization and Network Status:

Have there been any recent changes in your network configuration or security policies that might affect the synchronization between Azure AD, Intune, and Autopilot?

Have you attempted a manual synchronization after the device was unenrolled and physically removed?

Retention and Deletion Policies in Your Organization:

Is there any device retention policy in your organization that might be preventing the deletion of the device in Azure AD?

Previous Actions Taken to Resolve the Issue:

Have you tried using PowerShell or other administrative tools to remove the device?

Have you previously contacted Microsoft technical support for this issue? If so, what suggestions or steps were provided?

The answers to these questions will help me better understand your specific situation and offer more precise guidance on how to proceed in resolving your issue.

Your answer

Carlos Solís Salazar 18,191 Reputation points MVP Moderator

2023-12-05T12:59:53.6533333+00:00

To provide you with a more detailed and specific response regarding the issue with the device in Azure AD that cannot be deleted, I would need the following information:

Device Details in Azure AD:

Could you provide the Device ID of the device that appears in Azure AD?

Does the device display any specific error message when you attempt to delete it in Azure AD?

Enrollment History and Current Status in Intune and Autopilot:

Do you remember if the device was manually unenrolled from Intune and Autopilot, or was it done automatically by some policy?

When and how was the device unenrollment process from Intune and Autopilot conducted?

Synchronization and Network Status:

Have there been any recent changes in your network configuration or security policies that might affect the synchronization between Azure AD, Intune, and Autopilot?

Have you attempted a manual synchronization after the device was unenrolled and physically removed?

Retention and Deletion Policies in Your Organization:

Is there any device retention policy in your organization that might be preventing the deletion of the device in Azure AD?

Previous Actions Taken to Resolve the Issue:

Have you tried using PowerShell or other administrative tools to remove the device?

Have you previously contacted Microsoft technical support for this issue? If so, what suggestions or steps were provided?

The answers to these questions will help me better understand your specific situation and offer more precise guidance on how to proceed in resolving your issue.

Share via

I've got a device in Azure AD's Devices that says it can't be deleted because it's an Autopilot device, but it's not listed in Autopilot or Intune

Your answer