Is it possible to replace the Microsoft Teams dialer with my VoIP dialer for integration?

Question

If a customer integrates with my VoIP, can the dialer be customized to use my solution instead of the default Microsoft Teams dialer?

Answer 1

Hi @Ram Kumar Tamang

Microsoft Teams offers several options for PSTN (Public Switched Telephone Network) connectivity, which can be leveraged to integrate with third-party VoIP solutions:

Direct Routing: This option allows you to use your own PSTN carrier by connecting your Session Border Controllers (SBCs) to Teams Phone. It enables interoperability with third-party PBXs, analog devices, and other telephony equipment supported by the SBC.

Operator Connect: If your existing carrier participates in the Microsoft Operator Connect program, they can manage PSTN calling and SBCs. This could be a viable option if you want to retain your current PSTN carrier while integrating with Teams.

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