I cant not verify my phone number for identity purposes when upgrade account azure

Giang Nguyễn Trường 0 Reputation points
2023-12-05T15:09:11.0633333+00:00

I cant not verify my phone number for identity purposes when upgrade account Azure to create subscription Azure
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Sandeep G-MSFT 16,691 Reputation points Microsoft Employee
    2023-12-06T04:12:06.8933333+00:00

    @Giang Nguyễn Trường

    Thank you for posting this in Microsoft Q&A.

    To fix this problem, follow these steps:

    1. If you have set up other options for security verification, select Other verification options, and then try again by selecting a different option. Also, make sure that your phone numbers are correct in your user account settings.
    2. Ask another global admin to confirm whether your phone numbers are set correctly in your user settings.

    If steps 1 and 2 don't resolve the problem, your user account may be blocked from using Microsoft Entra multifactor authentication. To check whether your user account is blocked, ask a global admin for your Microsoft cloud service to perform the following steps:

    If you have a Microsoft Entra multifactor authentication or Microsoft Entra ID P1 or P2 subscription

    1. Go to the Azure portal, and then open Microsoft Entra ID.
    2. If you want to change the default active directory, click Manage tenants, choose the active directory, and then click Switch.
    3. Choose Users, open the profile of the user that has the problem.
    4. Check whether the Block sign in is enabled. If yes, disable the option.

    If you have Office 365 and don't have a Microsoft Entra multifactor authentication or Microsoft Entra ID P1 or P2 subscription, contact Office 365 Support.

    You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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