Support Tickets on Azure when managed via a CSP?

Question

I have an Azure subscription enrolled under a CSP partner. Because of CSP we are not allowed to raise support tickets directly.

What do we do when a ticket is not getting the required level of support from the CSP partner?

Answer 1

Hell Wellington,

Unfortunately, I do not think there is a way around this. You can try to get them to add the roles, but there is no guarantee this will work:

You must have the appropriate access to a subscription before you can create a support request for it. This means you must have the Owner, Contributor, or Support Request Contributor role, or a custom role with Microsoft.Support/*, at the subscription level.

Azure role-based access control

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#azure-role-based-access-control

If I had a CSP, I would probably try to press harder to have them escalate a support request with Microsoft to have things fixed.

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