I am trying to connect the VPN access and I am not getting authentication message on my phone although my professional account is already being added in the Microsoft authenticator app

Question

I am trying to connect the VPN access and I am not getting authentication message on my phone although my professional account is already being added in the Microsoft authenticator app

Answer 1

you have to request global administrator to reset MFA, if its within your tenant then your tenant but if you have been added as guest in customer tenant then you should request customer admin to reset your MFA so you canb setup again. this ususally happen when yo change you device or uninstall authenticator app.

Answer 2

Hi Ravi,

Just checking if this is resolved? please close this thread accepting answer.

You can revert if you have any concern.