No login possible because of 2FA activated

ERAS2 Hamburg 0 Reputation points

Hi, my company has a another ms account and 2FA/MFA is activated for login validation. Unfortunately it is only possible to use MS Authenticator app bacause someone forgot to register any alternative method like SMS or email. Now the device with the connected app is gone and so no login is possible.

I can succesfully reset the password with an email validation but there is at the moment no way to login bcause of 2FA/MFA.

Who in the microsoft universe has to be contacted to reset this. I got the informations about the 2. email address, the paying method and so on ... I just a way to reset the 2FA method.

Thanks in advance

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,342 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,121 questions
Windows 365 Business
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  1. Anonymous

    Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    If you are the admin (and blocked) then you can reach out to 365 global customer service here.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

    1 person found this answer helpful.