Azure Active Directory B2C not storing E-Mail address

Gennaro Eduardo Tangari 5

Hi there,

I have deployed an Azure Active Directory B2C and enabled some of the out of the box user flows.

In particular, in the SignupSignIn, I have "checked" the "Email Address" in the user attributes and I have added it also to the application claims. I have a custom API connected in the pre-user creation that gets the AADB2C properties and store them in D365 Sales as contact. All fine in D365, but the Email property remains empty in the AAD B2C user.

How can I solve this issue?

Thanks in advance for your input!

Shweta Mathur 30,201 Reputation points Microsoft Employee

2023-12-07T05:51:58.9366667+00:00

Hi @Gennaro Eduardo Tangari ,

Thanks for reaching out.

Are you collecting the email address from the user during the sign up process? If yes, then

One possible reason for this issue could be that the email address is not being passed to the custom API correctly. You may want to check the code in your custom API to ensure that it is correctly retrieving the email address from the AADB2C properties and storing it in D365 Sales as a contact.

Another possible reason could be that the email address is not being returned in the token issued by Azure AD B2C. You may want to check the token issued by Azure AD B2C to ensure that the email address is included in the claims.

Thanks,

Shweta
Gennaro Eduardo Tangari 5 Reputation points

2023-12-07T06:05:00.7333333+00:00

Hi there and thanks for your feedback :)
The custom API works perfectly, it receives the mail address correctly and I'm able to save it into the connected CRM contact. The problem is, the mail address is not saved into the AAD B2C user profile!

It's a strange behavior because the mail address (BTW an array) is a build-it field, exactly like name and surname (text field). But while name and surname are saved into the AAD B2C user (in the AAD B2C I mean!) the mail not.

This, to give some more details, happens when I use the local identity provide. If I use a social network identity provider, for example, the Microsoft Account, the mail is collected in the AAD B2C but in the field "other emails" while emails continues to be empty.
Shweta Mathur 30,201 Reputation points Microsoft Employee

2023-12-07T10:25:29.9666667+00:00

@Gennaro Eduardo Tangari

Are you looking for email in claims returned by Azure AD B2C or to set email in user's properties in the portal?
Gennaro Eduardo Tangari 5 Reputation points

2023-12-07T10:43:15.9433333+00:00

Hi @Shweta Mathur , thanks for replying. The decoded token contains all the properties, including the email, my custom API receives all what it needs. The problem is that the mail is not saved in the AADB2C: if you open the user profile in the AADB2C, the mail field is empty. BTW, it returns empty also if you query AADB2C with Graph API.

1 answer

Shweta Mathur 30,201 Reputation points Microsoft Employee

2023-12-12T06:26:20.6833333+00:00

Hi @Gennaro Eduardo Tangari ,

Apologies for delay in response.

The E-mail address in Azure AD B2C is added to the signInType property of the user's object and can be retrieved using Graph API beta endpoint in identities collection.

In the portal as well, you can see the sign in email in the User's Identities.

Hope this will help.

Thanks,

Shweta

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