Real-Time Marketing - Customer Journeys - Trigger Isn't Being Activated from an Event Registration

Question

Hey all. I'm on a tight timeline and I'm trying to send an automated email to people who people who register for an event via a trigger. I've been testing it out myself and the event is recording my registration but the trigger is not sending the email.

I am trying to upload screenshots but it keeps failing to upload, jpg or png. Ugh. But I have tried both the Contact and Registration As options in the trigger.

Trigger 1:


Summary

msevtmgt_eventregistration > contact via msevtmgt_contactid

In which table is the record created or updated?

msevtmgt_eventregistration

Who is the audience for this trigger?

contact

Which attribute contains the audience?

contact (msevtmgt_contactid)

When is the trigger activated?

A record was created or updated

Which attribute updates should activate the trigger?

Event registration (msevtmgt_eventregistrationid)

Trigger 2:
__Summary

msevtmgt_eventregistration > contact via msevtmgt_registeredby

In which table is the record created or updated?msevtmgt_eventregistration

Who is the audience for this trigger?contact

Which attribute contains the audience?contact (msevtmgt_registeredby)

When is the trigger activated?A record was created or updated

Which attribute updates should activate the trigger?Registration ID (msevtmgt_name)

Answer 1

@Joe Downs, Thanks for posting in Q&A. For your issue, based on my researching, it seems to be with Dynamic 365 Customer Insights which we are not familiar. You can submit new thread in their community as below to get help:

https://community.dynamics.com/forums/thread/?groupid=527dbe98-6edc-416e-8f9b-60d04cbd3e32

Thanks for your understanding.

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