Cannot register a new Teams organization which is related to AAD

Pengfei Liu 21 Reputation points
2020-10-30T11:16:07.973+00:00

Hi all,

I have deleted a Teams (free) organization from Azure AD (Following https://support.microsoft.com/en-us/office/delete-your-teams-free-organization-2c28cfcf-3fbf-497c-938f-8815a8f6a6b9).

But when I wanted to register a new organization with the same personal Microsoft account, I get the following message: Something went wrong, please try again.
Then I tried to log in portal.azure.com, when i try to access Azure Active Directory, there is always below errors:

Experiencing authentication issues
The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: Microsoft_AAD_ERM
Resource: MS-PIM
Details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Trace ID: 34b01e69-5be9-474c-9b71-5b11e5483200
Correlation ID: ab5bc7e5-e767-47ab-9824-5b7fe74acca8
Timestamp: 2020-10-30 11:02:10Z

Can some one help to address this issue?
Thank you.

Best regards,
Pengfei

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,920 questions
{count} votes

Accepted answer
  1. Sharon Zhao-MSFT 25,081 Reputation points Microsoft Vendor
    2020-11-02T02:40:34.957+00:00

    @Pengfei Liu ,

    How long does it take to register a new organization after you delete it?

    It should take up some time to take effect. You can wait for a long time, then create a new Teams free org with this Microsoft account.

    For more details, you can refer to this article: https://support.microsoft.com/en-gb/office/sign-up-and-create-a-teams-free-org-with-a-microsoft-account-31deb1c0-c49a-499e-844f-e284539e6ebe.


    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.