It is not possible to create a Microsoft Teams Shared Channel within a newly created Microsoft Team

Question

It is not possible to create a Microsoft Teams Shared Channel within a newly created Microsoft Team

Sander 36

Currently it is not possible to create a Shared Channel within a recently created Microsoft Team.

When trying to create a Shared Channel it will result in the message: Failed to execute CreateGroupAsync

The results is given when trying to create the Shared Channel either from within Teams Admin, Teams Client and Microsoft Graph API.

Reproduce:

Create a new Microsoft Team
Try to add a Shared Channel

All of our Tenants are experience the same issue which also include Targeted and Standard release tenants.

This issue occured 2 days ago and is not working since.
The strange thing is that adding a Shared Channel to an older Team is working fine.

2 answers

Your answer

Answer 1

Ran Hou-MSFT 7,570 Microsoft External Staff

Hi Sander,

Only team owners can create a shared channel. Team members can't create them. Please check the settings below:

Check if the creator is the team owner.
Check in the Teams admin center that the setting to create shared channels is enabled. After setting, it takes a few hours for it to take effect.

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Sander 36 Reputation points

2023-12-12T07:09:43.09+00:00

Hi @Ran Hou-MSFT thank you for the information.
The Teams Policy is set correctly, also when this was not set correctly I would not be able to create a Shared Channel within another older Team.
I also checked the Owner of the Team and that is also as you suggested. Beside that I am also not able to create a Shared Channel using Application permissions with Graph API.

Do you have any other suggestions or things I can check?
Joah Lenzo 30 Reputation points

2023-12-12T09:04:00.3333333+00:00

I have the same problem since the weekend. Teams shared channels and same police in general admin center are activated.
Luca Krautkrämer 0 Reputation points

2023-12-12T09:09:46.0566667+00:00

I also have the same problem. First noticed it today.
Tom B 0 Reputation points

2023-12-12T14:11:58.02+00:00

Noticed something similar yesterday trying to create a team with shared channels twice. Seems like the team or group is not being provisioned correctly right now which is why shared channels additions are still working on older teams. The primary email address on the new 365 group is not what I expect it to be. It typically is ******@domain.com. The newly created team has ******@domain.onmicrosoft.com as its primary. This is usually set for the alias.
Sander 36 Reputation points

2023-12-12T14:23:06.26+00:00

Indeed Tom B it looks like the issue has something to do with another MS issue which is tagged as MO697570. Looks like the Exchange emailbox is not created at all.
Ran Hou-MSFT 7,570 Reputation points Microsoft External Staff

2023-12-13T05:40:05.21+00:00

Hi Sander,

We've noticed that there seems to be a lot of feedback from users with this problem lately, but I've tested it on my own machine and it's working fine. To solve the issue quickly, you can send your feedback in Microsoft Teams, and then select Help at the bottom lower-left of Teams and then choose Suggest a feature or Give feedback to tell us what you think. Meanwhile, to solve this issue/bug more quickly, we also recommend you give the feedback in Teams UserVoice and help us make improvements and build new products. With requirements like this increase, the problem may well be released in the future. Thanks for your understanding and support!
Ran Hou-MSFT 7,570 Reputation points Microsoft External Staff

2023-12-28T01:50:35.5466667+00:00

Hi Sander,

I am checking the status of this case. Please let us know if you would like further assistance.

Meanwhile, if the reply is helpful to you, please try to mark it as an answer, it will help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!

Answer 2

Sander 36

Hi @Ran Hou-MSFT the issue is solved since last week by Microsoft.
Now we are able again to create Shared Channels and the new added Teams are also connected again with a Exchange emailbox.

Ran Hou-MSFT 7,570 Reputation points Microsoft External Staff

2023-12-29T05:58:19.82+00:00

Hi @Sander

I am very happy to hear that your problem has been resolved！

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It is not possible to create a Microsoft Teams Shared Channel within a newly created Microsoft Team

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