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Wandy Echo 20

I am trying to log in to Teams and am asked to enter my credentials. After entering my credentials and the given number from Authenticator, I get: We couldn't sign you in. Please try again.

I've tried several times, I've followed the steps on "Cannot access your account" and it still works.

JimmyYang-MSFT 55,706 Reputation points Microsoft Vendor

2023-12-13T09:48:36.75+00:00

@Wandy Echo

Does this issue persist all the time?

Does anyone else have the same issue in your organization?
JimmyYang-MSFT 55,706 Reputation points Microsoft Vendor

2023-12-19T07:35:49.7866667+00:00

@Wandy Echo

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.

1 answer

Anonymous

2023-12-12T23:00:00.2666667+00:00

Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

If you are the admin (and blocked) then you can reach out to 365 global customer service here.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

--please don't forget to close up the thread here by marking answer if the reply is helpful--
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Anonymous

2023-12-13T12:53:14.2133333+00:00

Just checking if there's any progress or updates?

--please don't forget to close up the thread here by marking answer if the reply is helpful--

Wandy Echo 20 Reputation points

2023-12-28T06:42:36.0966667+00:00

I didn't do anything and it worked again, but after I switched to new Teams I couldn't log in again.
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