Unable to apply security update for SQL Server 2017. Where do I start troubleshooting? The error msg is

Question

Unable to apply security update for SQL Server 2017. Where do I start troubleshooting? The error msg is

There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:

Security Update for SQL Server 2017 RTM CU (KB5029376) - Error 0x80070643

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

The error 0x80070643 message is usually the result of system settings that were configured incorrectly, a malware or virus infection, a driver malfunction, corrupted or missing system files, or old versions of programs that weren't removed correctly when a new version was downloaded.

Did you try this article?

Fix-windows-update-error-0x80070643

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Answer 2

Hi @Duddu Venkata Raviteja,

General troubleshooting methodology

Isolate the error by following these steps:

1. Select Details from the setup process's Failure screen.
2. In the %programfiles%\Microsoft SQL Server\nnn\Setup Bootstrap\Log folder, check Summary.txt under the Product features discovered section to determine whether any of the listed features report a failure. If they do, you can focus on resolving problems that affect that feature.
3. Go to the subfolder that's named yyyyMMdd_HHmmss (for example 20220618_174947) that corresponds to the reported failure time that you are focusing on. The goal is to examine the feature-specific files, ERRORLOG files, and Details.txt file, if necessary.
4. Go to the \MSSQLSERVER subfolder, and locate the log files that are specific to the feature that failed. For example, sql_engine_core_inst_Cpu64_1.log. For upgrade script failures, check the SQLServer_ERRORLOG_date_time.txt files that correspond to the time of the upgrade failure.
5. Open the Details.txt log file, and search on the keyword "Failed." Not every failure is considered critical.

For more information, see View and Read SQL Server Setup Log Files.

In the next few sections, check for a scenario that corresponds to your situation, and then follow the associated troubleshooting steps. If there's no matching scenario, look for more pointers in the log files.

See: Troubleshoot common SQL Server Cumulative Update installation issues

Regards，

Zoe Hui

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Answer 3

Goto https://www.microsoft.com/en-us/download/details.aspx?id=105649 and dowload the package directly. If nothing else, the errors will be a little easier to troubleshoot.