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lost access for Microsoft 365 owner administrator account

KMFIT-6298 35 Reputation points
2023-12-14T06:36:34.8566667+00:00
  1. lost access for Global Administrator of Office 365 Business Account and Authenticator App because I lost my phone and cannot login to my global administrator Office 365 account and Authenticator App again on other devices. I try to login Authenticator app but not complete and failed. I have only one owner right and global administrator account in my tenant .
  2. 4 Users can't login until now including owner global administrator account
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Microsoft Authenticator

Answer accepted by question author

  1. Anonymous
    2023-12-15T13:42:00.62+00:00

    If you are the admin (and blocked) then you can reach out to 365 global customer service here. https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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  1. Anonymous
    2023-12-14T14:20:43.1166667+00:00

    You'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    If you are the admin (and blocked) then you can reach out to 365 global customer service here.
    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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