Microsoft Teams
A Microsoft customizable chat-based workspace.
10,894 questions
Teams (app and Microsoft URLs) only working on mobile data, not working on Wi-Fi
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Connor Redmond
5
Reputation points
Microsoft Teams (and seemingly anything Microsoft-related, including Outlook) is not working on my laptop (2022 MacBook Air) over wifi, and is only working on mobile hotspot; it was working perfectly fine yesterday. The only variable I can think of is that I installed "New Teams" yesterday morning, but it worked fine all day after the install. I've since uninstalled New Teams and reinstalled Teams Classic. I've also noticed that the web-based Microsoft Teams website, and any other Microsoft URL, will not load over Wi-Fi. I checked my network settings and it says firewall is inactive. I should also note that the result is the same on both Safari and Chrome.
I checked my internet speeds and they were above 500mbps up and down, but I reset the router anyways. I've restarted my laptop numerous times, reinstalled the desktop app multiple times. The only thing that worked was using my mobile hot spot from my phone. After that, Teams seemed to work very slowly over Wi-Fi, but I've had to switch back to hotspot to submit this question.
Any idea what might be going on and how to fix it? Thanks!
Microsoft Teams
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A family of Microsoft email and calendar products.
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JimmyYang-MSFT 58,631 Reputation points Microsoft External Staff2023-12-15T07:37:44.7933333+00:00 @Connor Redmond
According to your description, it sounds like there may be an issue with your Wi-Fi network configuration. Here are a few steps you can try to troubleshoot the problem:
- Check for any updates to your Wi-Fi router firmware and install them if available. This can often resolve connectivity issues.
- Try connecting to a different Wi-Fi network to see if the problem persists. If it doesn't, then the issue is likely with your home network.
- Try resetting your Wi-Fi network settings on your MacBook Air. To do this, go to System Preferences > Network > Wi-Fi > Advanced > TCP/IP > Renew DHCP Lease.
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JimmyYang-MSFT 58,631 Reputation points Microsoft External Staff
2023-12-26T07:56:01.7133333+00:00 @Connor Redmond
It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
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Sophia Morena 30 Reputation points2024-03-10T18:53:56.24+00:00 I'm having the same problem but on windows. I've tried everything you have but nothing seems to be working. how did you solve this problem?
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