1,854 questions
Open start and search for cmd or Command prompt and run it as administrator and then type the following command:
sfc /scannow
Press enter and let it runs and see what the result is?
How to determine the cause of my mouse's indirect malfunction?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 64%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
楠 孙
20
Reputation points
My mouse may indirectly malfunction. I replaced it with a new one, but the problem still occurs. I want to know how to determine the cause of the mouse malfunction (the mouse is Microsoft ProIntelliMouse, and I have installed the latest driver)
Windows for business | Windows Client for IT Pros | Devices and deployment | Other
Accepted answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Reza-Ameri 17,346 Reputation points Volunteer Moderator2023-12-19T21:37:03.6966667+00:00 -
楠 孙 20 Reputation points
2023-12-20T00:19:11.5533333+00:00 this command i used before, and i also used Dism /scanHealth,/restoreHealth command before,result shows something repaired,but the indirect mouse malfunction still occur
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Reza-Ameri 17,346 Reputation points Volunteer Moderator
2023-12-20T21:52:50.2933333+00:00 Is it a wireless mouse?
If yes, have you tried connecting any wired mouse and see if the problem persists?
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楠 孙 20 Reputation points
2023-12-21T00:53:28.43+00:00 No,it's cable mouse,[ Microsoft ProIntelliMouse ].
i tried to reset all the system but the problem still occured
i think it's design defects
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Reza-Ameri 17,346 Reputation points Volunteer Moderator
2023-12-21T21:36:39.6533333+00:00 Have you tried connecting to a different USB port?
Have you tried connecting different mouse from different brand?
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楠 孙 20 Reputation points
2023-12-25T06:00:36.9733333+00:00 of course,i tried use different mouse and usb port,but still not works,i think it's design defects,thank you for your help, i gonna give up.
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2 additional answers
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Reza-Ameri 17,346 Reputation points Volunteer Moderator
2023-12-17T22:21:31.8966667+00:00 It is not easy to determine what causing the problem.
However, try performing Clean Boot and see if the problem persists?
If not , enable services one by one to identify which one causing the problem.
Make sure you have installed the latest update for the Windows too.
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楠 孙 20 Reputation points
2023-12-18T08:48:26.64+00:00 i'll try your method tomorrow
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Reza-Ameri 17,346 Reputation points Volunteer Moderator
2023-12-18T20:48:04.42+00:00 Great, please try it and let us know about the result.
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楠 孙 20 Reputation points
2023-12-19T00:27:15.3266667+00:00 i tried but the method didn't work,it was locked my pc(can't input pin password,and i turn it back to normal)
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Reza-Ameri 17,346 Reputation points Volunteer Moderator
2023-12-19T21:36:11.68+00:00 How about Safe Mode?
Have you tried login with Safe Mode and see if the problem persists?
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楠 孙 20 Reputation points
2023-12-20T00:11:36.29+00:00 I tried switch to Safe Mode but still didn't works,i download and reset all system yesterday. i don't know if it will help to solve the problem.if there have any staus i will reply to you
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2023-12-18T06:28:14.6133333+00:00 Hello 楠 孙
This issue can be caused by hardware, wireless connections. I recommend that you refer to this link for troubleshooting, which describes it in great detail:
Hope it helps.
Best Regards,
Hania Lian