The portal encountered an issue while attempting to retrieve access tokens.

Question

The portal encountered an issue while attempting to retrieve access tokens. We suggest attempting to sign in again, or alternatively, continuing without access tokens, although this may result in a suboptimal user experience. Additional details: interaction_required: AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0a2057a8-149c-40ca-859e-98de032535fb'(Microsoft Azure Marketplace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: eea9671d-0e47-425a-9045-34fbe6840a00 Correlation ID: 4889e01c-3dce-4403-9c40-49aaf60d7030 Timestamp: 2023-12-15 16:38:44Z.

{
  "sessionId": "d42bdb6f998644afaacc1c5efdd28bf0",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0a2057a8-149c-40ca-859e-98de032535fb'(Microsoft Azure Marketplace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: eea9671d-0e47-425a-9045-34fbe6840a00 Correlation ID: 4889e01c-3dce-4403-9c40-49aaf60d7030 Timestamp: 2023-12-15 16:38:44Z",
      "clientId": "0a2057a8-149c-40ca-859e-98de032535fb",
      "scopes": [
        "a0e1e353-1a3e-42cf-a8ea-3a9746eec58c/.default"
      ]
    }
  ]
}

Answer 1

Hi @Franco Valdes ,

Thanks for reaching out.

Please refer this https://learn.microsoft.com/en-us/answers/questions/1377925/issue-while-logging-in-to-azure-entra-portal-aadst to understand the issue and how to resolve this.

Hope this will help.

Thanks,

Shweta

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