Power BI account cant access

Question

Dears,

I had a time ago setup an account from my own company to BI to publish my reports, After a frozen period we are getting back to that but I cant access my account through login, authenticators app (does not show codes)...

Could you help me set up on the email address from my account?

Tks

Answer 1

Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.
https://support.microsoft.com/en-au/topic/use-microsoft-authenticator-with-microsoft-365-1412611f-ad8d-43ab-807c-7965e5155411

If you are the admin (and blocked) then you can reach out to 365 global customer service here.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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